Support
At Sweep Jungle Casino, our support team is here to make your play smooth and worry-free. Whether you have a question about your account, need help with a deposit or withdrawal, or want clarification on a bonus, our agents are ready to assist in a personal, respectful way. Reach out any time — we aim to resolve issues quickly so you can get back to spinning the reels.
24/7 live chat — instant answers
Live chat is the quickest way to get help. Click the chat icon on desktop or mobile to connect with an agent within minutes. Our live team handles everything from login problems and transaction checks to game rules and bonus questions, and can guide you step-by-step while you’re online.
Email support for detailed requests
For issues that need documentation or follow-up, email support@sweepsjunglecasino.com. Use email when you need to send attachments, screenshots, or verification documents. Typical response time is within 12–24 hours, and you’ll receive a ticket reference so you can track progress.
No phone support right now — fast alternatives
We don’t currently offer phone support. If you prefer spoken help, live chat provides real-time assistance and is ideal for urgent matters. For detailed cases that require documents or longer investigations, email is the best option.
Quick answers in the Help Center
Before contacting support, check our Help Center for instant answers. You’ll find clear guides on account setup, deposits and withdrawals, verification, bonus rules, and common gameplay questions. The Help Center covers important topics like our welcome offers and redemption rules, so it’s often the fastest way to get an answer. For a deeper look at the casino and offers, see our full review.
Verification, transactions, and bonus questions — we’ll walk you through it
If you’re redeeming sweep coins for cash or gift cards, our team can explain the verification steps and minimum redemption limits. Expect to be asked for photo ID and a selfie during verification to protect your account and speed up payouts. We’ll also explain wagering requirements and other bonus terms so you know exactly what’s needed before you cash out.
Knowledgeable agents who follow up
Our support staff are trained on account issues, payment methods, software providers, and game rules across our partner studios like Playson, Hacksaw Gaming, and Slotmill. If a problem needs escalation, we’ll keep you informed, assign a ticket, and follow up until it’s resolved. You can expect clear, courteous communication and practical solutions.
Tools for safer play — set limits anytime
We encourage responsible play. You can set deposit limits, time-outs, and self-exclusion from your account, or contact support to apply these measures for you. If gambling ever feels like more than entertainment, reach out and we’ll help you access the tools and resources you need.
Ready to help — get in touch now
For immediate help, open live chat. For documentation or non-urgent issues, email support@sweepsjunglecasino.com. Our team is committed to fast, friendly, and secure support so you can enjoy Sweep Jungle Casino with confidence.